Terms and conditions of purchase

All operations carried out at www.ecogots.com, hereinafter “Ecogots”, will be subject to the “Terms and conditions of purchase” set forth in this document. If any aspect is not covered in this document, it will be regulated according to the legislation in force in Spain. The order made by the client implies their agreement and acceptance of these “Terms and conditions of purchase”. No stipulation made by the client on these conditions may differ from those established by Ecogots.

All the information that appears on the website www.ecogots.com referring to the articles, their characteristics, prices and conditions of purchase, including the shipping and payment methods and conditions, may be modified by Ecogots at any time and without prior notice. Some aspects of the “Terms and conditions of purchase” may be changed by special agreement between the client and Ecogots, always with the consent of Ecogots.


Placing an order with Ecogots implies acceptance by the customer of these legal conditions. No stipulation made by the client may differ from those of Ecogots if it has not been expressly accepted in advance and in writing by Ecogots.

Any order placed on the website of www.ecogots.com will be understood as a firm purchase request by the customer.

An order is not final until it is accepted by Ecogots.

It is understood that the client, at the time of placing the order, has freely read, understood and accepted these conditions by checking the corresponding box available for this purpose.

Ecogots reserves the right to accept or deny, at its own discretion, any request to purchase, expand, renew, modify or change any of the items displayed on its website.

The client affirms that his personal data, payment and shipping provided to Ecogots are real and reliable. In the event that Ecogots proves that any or part of this data is false, the purchase will be automatically canceled and the customer will not be able to claim any refund regarding the expenses derived from the management.

In the event that the client provides the data of a third person or entity when making the purchase, the same client will be solely responsible for the fact that said third person or entity knows and expressly accepts such situation. All responsibility for any damages that may derive from this fact will fall entirely on the client, exempting Ecogots from any responsibility.

Any indication or consultation that the client makes in the sections destined to comments in the order or subsequent communications will be taken as merely informative and will not condition in any case the purchase made (the items requested, the method of payment, the shipping times, the delivery and, by extension, any of these purchase conditions).
Likewise, Ecogots reserves the right to retain an order while waiting for any information the client may need. Delivery times will be delayed in relation to the time that elapses before the customer responds.


The prices of the articles published on the website are valid except in the case of a typographical error and only for orders placed through the website of www.ecogots.com.

The price of the articles as well as any of their characteristics may be reviewed by Ecogots at any time without being obliged to notify the client of such modifications by means other than by exposing these changes on their website. On the other hand, once the purchase of an item has been made, Ecogots undertakes to maintain the price in force at the time of the order.

The prices that Ecogots shows on its website www.ecogots.com do not include 21% VAT (Value Added Tax) and will apply only to customers currently residing in the specific application areas for this tax and when the situation of the client requires it, respecting in any case, the Spanish and European laws regarding it. Apart from sales tax, the customs systems of each country will impose the corresponding tax charges.

Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore purchases made for residents of such territories will be exempt from paying VAT (customs office fees and import taxes are not included in the item price or shipping price).


The payment of the products will be made through one of the following forms of payment: by credit / debit card or by transfer prior to delivery.

The client is responsible for the payment of invoices even if a third party intervenes on behalf of the client, therefore the responsibility when providing the authentication, access or identification data to a third party is solely and exclusively of the client.

In the event that there is a refund of a charge made on the credit card and the reason for the return was not due to an error directly attributable to Ecogots, the amount charged to the customer will have an additional fee of 5% on the value of the amount returned , which will corroborate the expenses caused by both bank fees and collection management. This amount will be charged to the client in the terms and forms that Ecogots considers appropriate.

In any case, Ecogots reserves the right to decline an order or modify the form of payment as it deems appropriate.

The client will receive by email, along with the request for his order, the necessary information so that he can make the transfer or the deposit for the corresponding payment.
At the time of making the payment, the customer must indicate in the concept of the bank document the order number, including, if possible, his name and surname. You must make the deposit or transfer within 2 days after the order request date to avoid problems in its validation and location.

Transfers within Spanish territory usually take 1 or 2 days to become effective. In any case, the order will not be considered effective until our management department has the bank confirmation of the payment.

Payment of the purchase amount must be received by Ecogots free of bank fees or other expenses derived from the transaction.

In addition to the provisions of the previous section, you must take into account the payment of your purchases in EUROS and that all possible bank commissions for currency exchange will be borne by the customer.

When making an international transfer, the client must always indicate to his bank that he will be responsible for the bank fees and expenses derived from the transaction. If not, Ecogots can stop the delivery of your order by not receiving the full amount of the purchase amount.

Card payment:

In the payment by credit card charge, the operation is authorized by the issuer of the customer’s card by connecting through the payment gateway (virtual POS CYBERPAC) of “La Caixa”. The client will access a controlled environment in which he will directly provide the bank with the card details, which will connect him to his bank / box to authorize the operation. In this way, payment will be made directly, legitimately and securely, maintaining the privacy of the card information at all times. The confidentiality of your data is fully guaranteed, both with respect to your personal data and those of credit cards. for making payments. Ecogots does not store any card information on its website, since all the card information is entered directly into the virtual POS.
Given that the specific legislation of each country regarding the responsibilities of the client regarding the payment of the products purchased through the payment by credit card may differ from the Spanish ones, only the clients residing in Spanish territory may pay for their purchases using this form of payment. Payment is accepted through most types of credit cards (Visa, MasterCard and JCB).

Credit card fraud is a crime and Ecogots will institute legal action against anyone who makes or attempts to carry out a fraudulent transaction or scam.

Transfer payment:

Transfers must be made to Ecogots to our account number. To facilitate the follow-up, please indicate to us in the concept of the transfer the order number for which you are going to make the payment. It is essential that you remember this, as Ecogots will recognize and locate your payment using your order number. In offers that are conditional on date, the payment must be received on the marked dates, otherwise it will not be valid.


Shipping costs are included separately at the end of the order and of variable amount according to destination.

Delivery will be considered completed at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the responsibility of the customer to verify the products at the reception and expose all the qualifications and claims that may be justified in the delivery receipt document.

Ecogots does not commit to any urgent shipment. The delivery times offered by Ecogots are approximately 10 working days. The products are manufactured according to demand due to their biodegradable nature. However, its delay does not imply the cancellation of the order or any compensation. Any penalty clause for delay introduced by the client in his order is void by the application of the first point of the conditions of sale.

Ecogots will always try to send the products by national transport. However, it reserves the right to send them by the means it deems appropriate if necessary to fulfill its commitments. The price of shipping the order will be reflected at the time of ordering.

In the event that an unforeseen event occurs regarding the supply of the main material by our supplier, our customer service department will warn the customer, giving the possibility to cancel the order or change it.


Ecogots does not allow returns of its products, whether or not personalized.

Limitation of liability:

The information provided on this site by Ecogots is for information purposes and therefore Ecogots accepts no responsibility for its content (such as the suitability of a product for a certain purpose).

Except in those cases where it is expressly indicated, neither Ecogots nor any of its directors, employees will be responsible for the possible damages derived from the use of this site. Specifically, they will not be responsible for the possible damages caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of benefits that may occur due to the use of the products that we commercialize.

The prices, characteristics and availability of the products marketed by Ecogots may vary without prior notice.


Ecogots hopes that any disagreements that may arise will be resolved amicably. When this is not possible, the client expressly submits to the jurisdiction of the Courts and Tribunals of Barcelona (Catalonia) for resolution.